Shipping and Returns Policy

Effective Date: 26 October 2023

Thank you for shopping with Auto Marine Heating Ltd. We aim to provide the best possible experience when it comes to your orders and returns. Please review our Shipping and Returns Policy for a clear understanding of our procedures.

Shipping Information:

1. Shipping Locations:

We currently ship within the United Kingdom. We do not offer international shipping at this time.

2. Order Processing:

Orders are typically processed within 1-2 business days. However, during high-demand periods, processing times may be extended.

3. Shipping Methods:

We offer standard shipping via our trusted carriers, including Royal Mail and other selected couriers. You will be provided with tracking information once your order ships.

4. Shipping Times:

Standard shipping usually takes 3-7 business days for delivery. Exact delivery times may vary depending on your location and external factors beyond our control.

5. Shipping Fees:

Shipping fees are calculated based on the weight and dimensions of the package. The applicable shipping fee will be displayed during the checkout process.

Returns and Refunds:

1. Return Eligibility:

We accept returns on most products within 30 days of purchase. To be eligible for a return, the item must be in its original condition, unused, and in the original packaging.

2. How to Initiate a Return:

To initiate a return, please contact our customer support team at [customer support email/phone] to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA may not be accepted.

3. Return Shipping:

Customers are responsible for the cost of return shipping unless the return is due to our error or a defective product.

4. Refund Process:

Once we receive the returned item and inspect it, we will process the refund to your original payment method within 5-7 business days.

5. Non-Returnable Items:

Some items are non-returnable, including but not limited to consumable products and items specifically marked as non-returnable.

6. Damaged or Defective Products:

If you receive a damaged or defective product, please contact us immediately, and we will assist in resolving the issue promptly.

7. Cancellations:

Orders can be cancelled within 24 hours of purchase. To request a cancellation, please contact our customer support team as soon as possible.

Please note that this policy is subject to change, and the most recent version will always be available on our website. If you have any questions or concerns, please feel free to reach out to our customer support team at [customer support email/phone].

Thank you for choosing Auto Marine Heating Ltd. for your online shopping needs. We appreciate your business!